Product Director @ Work & Co

🗓 2021 – 2024

Work & Co is a global digital product agency recently acquired by Accenture.  I helped clients define, design, build, and launch digital products. This included owning client and stakeholder relationships, managing timelines and budgets, conducting user research and testing, leading design and development team Agile workflow and delivery, and mentoring junior product managers.

• Drove a >35% increase in customer engagement across Traeger Grill mobile apps with new recipe features and connected grill offerings.
• Created a 40% surge in member usage of Practising Law Institute mobile apps by introducing cross-device streaming, personalization, and offline capabilities.

Principal Product Manager @ R/GA

🗓 2019 – 2021

R/GA is a global digital agency specializing in digital product, branding, and marketing. I worked with clients to concept, create, and optimize digital experiences. This involved leading cross-discipline teams through user research, design, and delivery, as well as managing the timeline and budget. I also directly managed a team of product managers.

• Gained a 20% increase in sales lead generation through replatforming and redesign of the ExpressScripts website and content management system.
• Established crucial connections for over 5,000 small businesses during the Covid-19 pandemic via the successful launch of the Amex 'Stand for Small' initiative.

Manager, Product Management @ Capital One

🗓 2018 – 2019

Capital One is mostly known as a bank and credit card provider, but also has a national treasury management product offering. I served as the product lead for the emerging channels group within that treasury management team. I managed our team roadmap and stakeholder engagement, led three Scrum teams, and directly managed product managers.

• Decreased mobile app login errors by 40% with the incorporation of touch ID into mobile applications.
• Boosted mobile app usage by 20% by introducing bank transfer functionality.

Director of Product @ KeyMe

🗓 2017 – 2018

KeyMe provides key duplication services via their mobile app and kiosks located in stores nationwide. I was the first product hire, with a direct mission to increase kiosk sales.

• Reduced cart abandonment by >50% and increased basket size by >60% with new kiosk interface and key purchase strategy.
• Grew market share with launch of RFID duplication capability into national kiosks.